Delivery Information

Our Delivery Promise

  • Fast Efficient Service
  • Highly reputable carriers
  • Deliveries Australia wide

Orders are delivered Monday to Friday between 9am and 5pm. (No deliveries on public holidays).

 

Samples & Minipacks

Are despatched from our Perth office, please allow 2 business days for despatch.

City Delivery - 2 days

Regional Delivery - 5 - 10 days

Cartons & Hospitality Supplies

Are despatched from our Melbourne office, please allow 2 business days for despatch.

City Delivery - 2 days

Regional Delivery - 5 - 10 days

Delivery Costs

You can obtain a price for your delivery and select your delivery method simply by adding your item/s to your shopping cart, entering your delivery postcode and selecting “Calculate Delivery”.

Redelivery Charges

Please ensure all address details are correct. Our couriers will attempt to make contact with you if there are any concerns with your delivery.

Redelivery charges will apply –

  • Incorrectly addressed items which require re-direction.
  • Incorrectly Addressed items returned to Mini Care Mates will incur a Return to Sender fee in addition to a re-delivery fee to correct address.

Damaged Items

Great care is taken to ensure your items arrive in good condition, however, if an item arrives damaged please call us on 1300 345 879 within 48 hours of the delivery.

Mini Care Mate uses reputable carriers to deliver its products, however from time to time delays may be experienced which are out of our control.

We are unable to accept responsibility for these unforeseen circumstances and are unable to refund /cancel orders as a consequence.

If you are concerned that your products have not arrived please call us on 1300 345 879 or complete the form below.